Refunds and cancellation
Live charging is pending provider approval
The automated checkout and delivery workflow is in provider test mode. The rules below apply when live checkout is approved and activated; test-mode orders do not move real money.
Before live charging
Do not send payment details or money by email, bank transfer, social message, cryptocurrency transfer, or an unlisted payment page. Real charges will only be accepted through the approved Credalume checkout.
Planned Essential policy
Essential is intended as a $19 one-time digital software purchase. A customer may request a full refund within 14 days of purchase. Credalume may ask for the order number and a brief reason to diagnose delivery problems. Statutory rights remain unaffected.
Planned Growth policy
Growth is intended as a $79 monthly subscription. Customers will be able to cancel future renewals at any time through the billing portal. A full refund may be requested within 14 days of the first subscription purchase and within 48 hours of an accidental renewal. Approved refunds reverse the related audit credits.
Chargebacks and abuse
Please contact support before filing a payment dispute so delivery or billing errors can be investigated. Fraud, duplicate refunds, chargebacks, or materially abusive use may lead to account restriction. A merchant-of-record provider may also issue refunds or manage disputes under its own rules.
How to request help
Email support@credalume.com with the order number and purchase email. Never include a full card number or security code.